The following are the conditions governing the hiring of baby and childcare services through “Nanny Menorca”, a brand owned by Daniel Serratore Ruiz.

The provider of the goods or services contracted by the User/Client is Daniel Serratore Ruiz, with registered office at c/ Son Parruquet 42, bajos izquierda, 07710 Sant Lluis, Menorca (Balearic Islands, Spain), N.I.F. 41639553P, with customer service telephone (+34) 691 258 113, hereinafter the "Provider". The User/Client is responsible for the veracity of the personal data provided to the Provider.

1. CONTRACTING PROCEDURE

The User/Client who wishes to hire a service must first make a service request through the different communication channels offered by the Provider: email to info@canguromenorca.com, by phone at +34 691 25 81 13 or through the online form on the website nannymenorca.com. In this first contact, the Provider will ask the User/Client to indicate days, schedules, number of children and ages, the address where the service will be carried out, and the profile of the caregiver they need. With this information, the Provider will check availability and confirm the service to the User/Client, sending a budget or quote.

In order to access the services offered by the Provider, the User/Client must pay 100% of the total service at the time of booking as a deposit. The service will only be considered "CONTRACTED" and therefore confirmed by the User/Client, once they have performed these three mandatory actions:

1. Paid the deposit
2. Accepted the Terms and Conditions.
3. Filled in and Signed the personal data form of the contractor and the children to be cared for. In the same form, the User/Client undertakes that the list of children is truthful and that no more children will be added without prior notice. Information will also be provided if the children suffer from allergies, illnesses, intolerances, etc.

The advanced payment must be made at least 24 hours before the service begins.

The personal data of the User/Client and the children to be cared for will be collected in a file according to our Privacy Policy.

2. DESCRIPTION OF THE SERVICE

The Provider has workers (hereinafter, "Babysitters") legally hired by the company. The Provider will send a Babysitter to perform the care service for a maximum of 3 (three) children depending on the ages (specified in more detail in section "2.B Scale/Ratio for a single Babysitter") at the address detailed by the User/Client. The days and hours on which the service will be carried out will be agreed upon before the first day of service. If modifications to the agreed days and times are desired, the User/Client undertakes to notify the Provider at least 24 hours in advance. Likewise, due to staff availability, the Provider does not guarantee that such changes can be made. A service is considered “COMPLETED” once the User/Client has used all total hours contracted and paid for in advance. If at the end of the service the User/Client wishes to hire more hours, the procedure will be the same as detailed in this section: communication with the Provider.

If the User/Client decides to cancel the service totally or partially, the Provider will not refund the deposit paid, unless the total or partial cancellation has a justified cause, in which case 50% of the cancelled hours will be refunded (more information in Section 4. CANCELLATION AND REFUND POLICY).

The Provider undertakes that the Babysitter is legally hired and insured by the company Nanny Menorca, in accordance with Spanish labor legislation. The Provider also undertakes that the Babysitter is selected and trained for the performance of their work, and that the Babysitter knows the company's regulations regarding behavior and good practices during their work. Furthermore, the Provider is not responsible if the Babysitter accepts to perform tasks other than their obligation to care for children (e.g., cleaning the house).

If the User/Client feels dissatisfied with the Babysitter sent, a conflict resolution dialogue will be initiated between all parties involved: User/Client, Provider, and Babysitter. If after this attempt at dialogue the conflict is not resolved, action will be taken as indicated in Section 8. SATISFACTION GUARANTEE.

If the Babysitter is unable to continue the service for personal, health, or any other reasons, the Provider undertakes to send another Babysitter of the same profile as a replacement. In the event that the Provider does not have availability to send a replacement Babysitter, the User/Client will be refunded for the unused hours.


2B. Scale/Ratio for a single Babysitter

-GROUP A under 2 years old (3 months to 24 months)
-GROUP B from 2 to 3 years old (24 months to 36 months)
-GROUP C over 3 years old (36 months or more)

1 child

Any age --- Standard price

2 children

AA (2 under 2 years old): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
AB (1 under 2 years + 1 from 2 to 3 years): Standard price
AC (1 under 2 years + 1 over 3 years): Standard price
BB (2 from 2 to 3 years): Standard price
BC (1 from 2 to 3 years + over 3 years): Standard price
CC (2 over 3 years): Standard price

3 children

AAA (3 under 2 years old): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
AAB (2 under 2 years + 1 from 2 to 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
ABB (1 under 2 years + 2 from 2 to 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
AAC (2 under 2 years + 1 over 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
ACC (1 under 2 years + 2 over 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
ABC (1 under 2 years + 1 from 2 to 3 years + 1 over 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
BBB (3 from 2 to 3 years): NOT APPLICABLE FOR A SINGLE BABYSITTER, TWO BABYSITTERS ARE REQUIRED
BBC (2 from 2 to 3 years + 1 over 3 years): Standard price + extra €12.00 + 10% VAT/hour
BCC (1 from 2 to 3 years + 2 over 3 years): Standard price
CCC (3 over 3 years): Standard price

4 children (only if all are over 3 years old, GROUP C)

CCCC (4 over 3 years): Standard price + extra €12.00 + 10% VAT/hour

3. ASSISTANCE DURING THE SERVICE

For any information about the service, the User/Client will have the Provider's customer service telephone number +34 691 25 81 13 or via email at the address info@canguromenorca.com.

4. CANCELLATION AND REFUND POLICY

If the User/Client decides to cancel the service totally or partially, the Provider will not refund the deposit paid, unless the total or partial cancellation has a justified cause, in which case 50% of the cancelled hours will be refunded.

A “justified cause” for cancellation and refund is understood as the following scenario:

- illness, ailment, or discomfort of the child(ren) to be cared for. In this case, the User/Client must present a medical certificate of the illness to receive a 50% refund for the unused hours.

5. MODIFICATION OF THE AGREED NUMBER OF SERVICE HOURS

The User/Client and the Provider agree prior to the service on a number of service hours distributed over various days and times. The minimum for each day or service must be 3 (hours). The reason for this condition is that babysitters need a minimum time to justify their travel. If the User/Client decides to use a different amount of hours than agreed in the previous arrangement, the Provider will act according to the following scenarios:

More hours than agreed (added hours): once the agreed hours have been used, the User/Client will inform the Provider how many hours they wish to add and will pay for the added hours in advance (always subject to availability).

Fewer hours than agreed: if the User/Client, without justified cause, uses fewer hours than requested and paid for in advance, the Provider will not refund the pending hours, as the User/Client's decision will be interpreted as a “cancellation” (whether total or partial, subject to section 4).

6. PRICES

The price of each service will be detailed in the personalized budget that the Provider will send to the User/Client.

7. CANCELLATION BY THE PROVIDER, “RIGHT OF ADMISSION” AND GOOD PRACTICES

The Provider reserves the right to cancel the service if the User/Client does not behave appropriately and in accordance with good practices as a consumer of the service. Good practices are understood as the behavior detailed below:

- Good treatment and respect for the Babysitter
- Respecting that the Babysitter's responsibility is limited to caring for children, without asking for unrelated tasks (e.g., cleaning the house or room)
- Respecting the number of children and ages agreed upon when hiring the service

In the event that the Provider exercises the right to cancel the service due to violation of the rules described, the money for the hours not provided will not be refunded to the client.

8. SATISFACTION GUARANTEE

The Service Satisfaction Guarantee is used in the following scenarios:

- If the User/Client feels dissatisfied with the Babysitter sent, a conflict resolution dialogue will be initiated between all parties involved: User/Client, Provider, and Babysitter. If after this attempt at dialogue the conflict is not resolved, the Provider will offer the User/Client two solution options:

a) Refund 50% of the unused hours

           b) Replace the Babysitter with another one of the same profile

- If the Babysitter is unable to continue for personal, health, or any other reasons, the Provider undertakes to send another Babysitter of the same profile as a replacement. In the event that the Provider cannot send a replacement for availability reasons, 100% of the unserved hours will be refunded.

9. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or interpreted in accordance with Spanish legislation in matters not expressly established. The Provider and the User/Client agree to submit any controversy that may arise from the provision of the services subject to these General Conditions to the Courts and Tribunals of the Provider's domicile.

10. SECURITY AND PROTECTION OF BUYERS

Payments for services at nannymenorca.com are made through three options:

1. By credit/debit card through Redsys

2. Bank transfer (it is mandatory to send the proof of payment or banking invoice to confirm the reservation)

3. Bizum

4. Cash (only if the User/Client is in Menorca at the time of booking the service and can then pay the deposit in person)

Electronic payment methods have all the data transfer encryption and security systems, so the User/Client will enjoy the protection of these channels at all times.